Remote Sales Transaction Cancellation Policy

consumer via mail, phone, radio, television, electronic communication, or any form of advertisement, inviting the consumer to engage in a transaction without visiting the place of business.

Marketing Stage Disclosure

At the time of marketing, the business is required to disclose the following (among other things):

Business name and address
Israeli ID number/company registration number
Price and payment terms
Main features of the product/service
Method and time of delivery
Warranty information
Duration of the offer's validity
Cancellation rights

At the Time of Transaction

The business must provide the consumer with a contract or full disclosure form no later than the day the product or service is delivered, including all material details such as:

Seller's contact details
Main features of the product/service
Price
Right to cancel
Manufacturer name and country of origin
Warranty terms and any additional relevant conditions

Consumer Right to Cancel

Product Purchase: Within 14 days of receiving the product or the contract/disclosure form – whichever is later.
Ongoing Service: Within 14 days of the transaction or receiving the disclosure – whichever is later, regardless of whether service has started.
One-time Service: Within 14 days, as long as cancellation is made at least 2 business days (not rest days) before the service is rendered.

How to Cancel

A consumer may cancel a transaction via:

Phone or in-person (unless the law requires written cancellation)
Registered mail
Email
Fax (if available)
Internet (for online purchases)

📌 We recommend keeping a record of the cancellation request as proof.

Extended Cancellation Period

Consumers who are elderly, disabled, or new immigrants may cancel within 4 months, provided there was continuous contact (phone or chat) with the seller. The seller may request relevant documentation.

Refund Terms

If canceled due to a defect, delay in delivery, or breach, the business must:

Refund in full within 14 days
Collect the product from the consumer
Not charge any cancellation fees

If canceled for any other reason, the consumer must:

Return the product at their own expense
May be charged a cancellation fee of 5% or 100 NIS, whichever is lower
The return of the item is not a condition for the right to cancel

Non-Cancellable Transactions

You may not cancel in the following cases:

Hotel/travel/entertainment bookings canceled less than 7 business days before service
Perishable goods or products with short shelf life
Custom-made products
Opened items that can be copied/duplicated (e.g., CDs)
Purchased digital information (as defined by the Israeli Computer Law)

Shipping Policy

All orders are shipped via Registered Mail.
Estimated delivery time: 14 to 30 business days from order confirmation.
Delays may occur during peak seasons or due to issues beyond our control.
You will receive a tracking number upon shipment via email.